FAQ

We specialize in premium luggage collections including:

• Carry-On Luggage (perfect for short trips and business travel)
• Checked Luggage (spacious options for longer journeys)
• Four Wheel Spinners (for effortless mobility)
• Garment Bags (to keep business attire wrinkle-free)
• Travel Tote Bags (stylish and functional accessories)

All our products are from trusted brands Travelpro and Samsonite, known for their durability and stylish designs.

Absolutely! We are an authorized retailer of both Travelpro and Samsonite luggage. Every item we sell is 100% authentic and comes with the manufacturer’s warranty.

Our luggage stands out through:

• Superior materials that withstand frequent travel
• Innovative designs with traveler-friendly features
• Smooth-rolling wheels (especially our four-wheel spinners)
• Thoughtful organization systems
• Professional appearance suitable for business travel

Simply browse our collections, select your preferred items, and proceed through our secure checkout. We accept Visa, MasterCard, JCB, and PayPal for your convenience.

While you can checkout as a guest, creating an account allows you to:

• Track your order history
• Save your shipping information for faster checkout
• Receive exclusive offers

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We offer two reliable shipping methods:

• Express Shipping ($12.95 flat rate worldwide):
  • Processed in 1-2 business days
  • Shipped via DHL or FedEx
  • Delivery in 10-15 business days after dispatch
  • Real-time tracking included
• Free Standard Shipping (for orders over $50):
  • Processed in 1-2 business days
  • Shipped via EMS
  • Delivery in 15-25 business days after dispatch
  • Basic tracking included

Yes! We ship to most global destinations from our Charlotte-based fulfillment center. However, we currently cannot ship to some remote areas and parts of Asia. During checkout, our system will automatically verify if we can ship to your location.

Once your order ships, you’ll receive a shipping confirmation email with tracking information. For Express Shipping (DHL/FedEx), you’ll get real-time tracking updates. For Free Standard Shipping (EMS), basic tracking is available.

International orders may be subject to local customs fees, taxes, or import duties. These charges are the customer’s responsibility and are not included in your order total. We recommend checking with your local customs office for potential fees.

We offer a 15-day return window from the delivery date. To be eligible for return:

• Items must be unused and in original packaging
• All tags and protective coverings must be intact
• Return shipping costs are the customer’s responsibility

Refunds are processed within 5 business days of receiving the returned items.

Please email our customer service at [email protected] with your order number and reason for return. We’ll provide return instructions and the appropriate address for sending your item back.

In the rare event that your luggage arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll work quickly to resolve the issue, which may include replacement or refund.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.

Absolutely. We use industry-standard SSL encryption to protect all transactions. Your payment information is processed securely and we never store full credit card details on our servers.

Common reasons include:

• Insufficient funds
• Billing address doesn’t match your card information
• International transaction restrictions (check with your bank)

If you believe your card should have been accepted, please contact your bank first, then reach out to us if you need further assistance.

For questions not covered in this FAQ, please contact our customer service team:

Email: [email protected]

Mailing Address:
846 Cimmaron Road
CHARLOTTE, US 28263

We typically respond to emails within 24 hours during business days (Monday-Friday).