At Travelpro & Samsonite Shop, we’re committed to making your luggage shopping experience seamless from delivery to returns. Below you’ll find all the details about our shipping options and straightforward return process for our premium travel products.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We stand behind the quality of our premium luggage including carry-ons, checked bags, four-wheel spinners, garment bags, and travel totes. If you’re not completely satisfied, we offer a simple return process.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, undamaged, with all tags attached and in original packaging
  • Shipping Costs: Original shipping fees are non-refundable; return shipping is customer’s responsibility

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Garment bags showing signs of use
  • Travel accessories with removed tags
  • Personalized or custom-ordered items

How to Return or Exchange

Follow these simple steps:

  1. Contact Us: Email [email protected] within 15 days of receiving your order
  2. Provide Details: Use our template below to include order information and reason for return/exchange
  3. Wait for Approval: We’ll respond within 2 business days with return instructions
  4. Ship Item Back: Send to our Charlotte facility using a trackable method (address below)
  5. Receive Confirmation: We’ll notify you once we process your return (typically within 5 business days of receipt)

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Travelpro & Samsonite Shop Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]) purchased on [Purchase Date].

Product Details:
– Product Name: [Product Name]
– Product ID/SKU: [If available]
– Reason for Return/Exchange: [Please specify]

Please advise on next steps for processing this request.

Best regards,
[Your Full Name]
[Your Contact Information]
[Your Order Email Address]

Refund Process

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline:
    • Credit card refunds: 5-10 business days to appear on your statement
    • PayPal refunds: Typically processed within 24 hours

Note: International refunds may take additional time depending on your bank’s processing.

Exchange Process

For exchanges:

  • Follow the same return process above
  • Specify your preferred replacement item in your email
  • We’ll process once we receive the original item
  • Customer is responsible for any price difference and additional shipping costs

Return Shipping Address

Ship your return to:

Travelpro & Samsonite Shop Returns
846 Cimmaron Road
Charlotte, NC 28263
United States

Important: We recommend using a trackable shipping service and retaining your proof of postage. We cannot be responsible for items lost in transit.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and may provide a return shipping label

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for choosing Travelpro & Samsonite Shop for your travel needs!